Last updated: 11 December 2025
Processing Time
Orders are usually processed within 1–2 business days.
Delivery
UK delivery typically takes 1–4 business days, depending on your location.
Shipping costs are calculated at checkout.
International customers are responsible for any import duties, taxes or customs fees. Orders delayed or held at customs are outside our control. Unfortunately, orders that are lost in transit or held by overseas customs cannot be refunded, but we will review these situations on a case-by-case basis.
We have a 14-day return window. This means you have 14 days from the date your order is delivered to tell us you’d like to return it, and then a further 14 days to send the item back.
To start a return, please email support@tkolab.co.uk. Once your return is approved, we’ll send you instructions and a return label. Items sent back without first contacting us will not be accepted.
To be eligible for a return, your item must be:
Please inspect your order as soon as it arrives and contact us straight away if anything is damaged, defective or incorrect so we can put it right.
For health and safety reasons, certain items are non-returnable. These include:
We are not legally required to offer returns on food products, and food items are not eligible for refunds under any circumstances.
The following items are not eligible for refund:
If your order is delivered within the EU, you have the legal right to cancel your order within 14 days for any reason. The item must still meet the same return conditions (unused, unopened, original packaging).
Customers are responsible for the cost of returning their item unless it is faulty or incorrectly supplied.
If a refund is issued, any return shipping costs we cover on your behalf may be deducted from the final refund amount.
Once we receive and inspect your return, we’ll email you to confirm approval or rejection of the refund.
If approved, your refund will be processed to your original payment method. Refunds usually take up to 10 working days to clear with your bank or card provider once processed.
If more than 15 business days have passed since your refund was approved, please contact support@tkolab.co.uk.
We don’t currently offer direct exchanges. If you’d like a different item, please return the product and place a new order once your return has been approved.
If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery at support@tkolab.co.uk. We’ll resolve the issue as quickly as possible.
